Privacy Policy

Record Reel

Effective Date: April 7, 2026

Introduction

Record Reel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, text message, email, or other means. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

We may collect the following types of personal information when you interact with us:

  • Name and contact information (phone number, email address)
  • Business or project details related to videography services
  • Billing and payment information
  • Communications you send to us, including text messages
  • Website usage data (cookies, analytics)

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our videography services
  • Communicate with you, including responding to inquiries via phone, email, or text message
  • Send appointment reminders, project updates, and service-related notifications via text message
  • Process transactions and send billing information
  • Improve our website and services
  • Comply with legal obligations

Sharing of Personal Information

Record Reel does not share, sell, rent, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Text messaging opt-in data is not being shared with third parties.

Text Messaging (SMS) Policy

Consent and Opt-In

By providing your phone number and opting in to receive text messages, you consent to receive text messages from Record Reel related to our videography services, including but not limited to: appointment confirmations, scheduling reminders, project updates, and responses to your inquiries. Message frequency varies based on your interactions with us. Standard message and data rates may apply.

We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive. Consent is collected through one or more of the following methods:

  • Submitting a contact form on our website
  • Texting our business phone number directly
  • Providing verbal consent during a phone call or in-person consultation
  • Responding to a call-to-action on our website or marketing materials that includes our phone number

Opting Out of Text Messages

You have the right to opt out of receiving text messages from Record Reel at any time. To opt out, reply "STOP" to any text message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us unless you opt in again. You may also reply "HELP" at any time for assistance or contact us using the information provided below.

Message Frequency and Rates

Message frequency varies. Standard message and data rates may apply depending on your mobile carrier and plan. Record Reel is not responsible for any fees charged by your mobile carrier.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We will respond to your request in a reasonable timeframe and in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to opt out of text messaging or exercise any of your privacy rights, please contact us at:

Record Reel
Phone: 1 (800) 280-1595
Email: video@recordreel.com